Feature Article - January 2011
Find a printable version here

Are You Accessible?

Tips From the Pros on Compliance With New ADA Standards

By Margaret Ahrweiler



Questions Every Facility Must Ask

Are you ready? Recreation facility managers and planners might think they're complying with the new standards, but they might be missing key parts of the plan—and not even asking the right questions. Recreation Accessibility Consultants suggests the following checklist:

  • Does your staff know what questions to ask someone who enters a building or a park riding a Segway or similar device?
  • Does your staff know what questions are prohibited from asking that same person?
  • Does your staff know what questions to ask someone who enters a park or facility with a service animal?
  • Does your staff know what to look for in regard to the work of the service animal, and how to evaluate whether the service animal poses a threat or hygiene risk?
  • Do you have an automated phone answering system and is it ready to comply with the new Title II for callers who are deaf or hard of hearing?
  • Does your staff at performance or art venues know the new ticketing requirements in Title II?