Recreation Industry News

IHRSA Report Looks at Who Would Recommend Their Club

The International Health, Racquet & Sportsclub Association announced that the benchmark Net Promoter Score (NPS) for the North American health club industry is 39. An NPS of 39 means that for every 100 members, there are 39 more who are likely to recommend their club to a colleague or friend than those who are unlikely to recommend their club or discourage others from joining. The score is based on responses from 321,759 health club members.

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