Payment Processing & Fulfillment

While visiting a park might be free, many of the programs people love the most, from fitness classes and kids' sports teams to aquatic exercise and more, require payment. You need a system in place to help you process those payments simply and securely.

Q: We are looking for a simpler way to process payments at our facility. What should we consider?

A: If you already have a digital solution in place to help manage your registrations and scheduling, ask your provider about adding a payment solution as well. But, you should be sure to work with a partner that can handle that task.

Digital payments make it easy on you and on the folks signing up for your programs, but challenges can arise, and security is crucial. Look for a payment facilitator. This is a specific industry term that describes a business that takes on the onboarding, underwriting and associated risks to process payments either in person (where the physical card is present) or online (where a physical card is not present).

Ask about how your provider handles security as well. Secure solutions will involve encryption of data, tokenization and secure storage of payment data.

Q: What else should we consider?

A: Working with a software provider that incorporates payment facilitation and support will help prevent communication delays and challenges that may arise when you are working with multiple service providers. Because of this, you should look for a solution that incorporates all of the digital services your organization needs under one umbrella.

If you are changing service providers, you'll need to be prepared for the challenges that can arise during the transition. Talk to your new provider up front about how to make the process as smooth as possible.