Your team can handle a lot, from keeping your facility in tiptop shape to providing engaging programming and so much more. But if you get a lot of inquiries from people with common questions, you might not have the staff to handle it, leaving potential customers and visitors hanging.
When you deploy an AI receptionist, existing and potential customers, visitors, and members will be able to communicate via chat, phone, email, or text, getting the answers they’re looking for, freeing up your team members to handle more mission-critical tasks.
Streamlining Responses
An AI tool can connect to your organization’s booking system, class schedule, member portal, and more, ensuring a seamless experience. Routine inquiries, such as questions about signups for programs, appointments with staff members, booking ballfields and more, can be automated, and your AI assistant will know when to hand the call over to a staff member to handle more complex questions. Your AI assistant will be able to schedule, reschedule, and confirm appointments over the phone, reducing your staff’s administrative tasks.
“We get hundreds of contacts a week,” said Bryan Graff, director of operations for Arena Sports. The AI tool “…now automates 70% of our inbound emails, phone calls, chats, and texts, and it works around the clock.”
Improving Outreach
In addition to handling incoming calls, you can also rely on your AI team member to handle outbound campaigns, such as a welcoming message for new members, a class reminder for an upcoming program, or a promotional offer for existing members. This outbound function can also come in handy for programs featuring low enrollment,
with a calling or text campaign to fill open spots via proactive outreach.
Your AI assistant can also provide useful data, categorizing and analyzing inquiries, enabling you to improve your outreach and communication strategy.
Practice Makes Perfect
Initial implementation is quick, and is followed by testing before a full rollout.
AI is not always perfect, but in the rare event that your AI receptionist provides incorrect information, you can click a “thumbs down” icon when looking at the conversation. In fact, because it is based on machine learning, your AI receptionist will get better at answering inquiries over time as it learns how to best handle each request.
For More Information
HeyLibby
www.heylibby.ai